FAQs
Click on the Web FAQs below to view the answers for each... Why choose Swoop Media Services
What is a page?
How long will it take for my web site to be designed? Will we need to have a meeting in connection with the website design? Once my website design is completed - what after sales service do you offer? Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish? In what format should I supply words and photographs about my business for my new website? Will my website design be "Search Engine" friendly? I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this? I hear that there are hidden costs associated with web design services. Is this true? Do I need a database on my website? How do I update my website? Am I tied into Swoop Media for any site maintenance or updates I wish to do once my website is designed? Will everyone see my website the same? Do you guarantee that my site will always be available? Do you use Flash animation? Can I get e-mail with my website? Can I see how many visitors I've had to my website? Do I need to install any software? Can I have an e-commerce system? When can I update my content? Is there any training provided with the Content Management System - CMS? How much will a website cost me? How can I accept credit cards on my site? How many pages can I have on my site? I already have a website and I need it updating, can you help me? Do you redesign existing websites? Do you display any banners or pop-up ads on my website? What if I do not like the design? Is my website search engine friendly? Once my website design is completed can you provide web hosting? Now you have completed the website design - can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails? Can I have a professional email address? I would now like to use Swoop Media - what do I do? Why choose Swoop Media Services!
Swoop Media has been creating websites for over 12 years and during this period we have collated a number of questions and answers to guide you through the process of setting up your new or existing website. If you have any questions not shown in the below, or would simply like to discuss any of these points in more detail, then do not hesitate to contact Swoop Media whereby we would be delighted to help you.
Swoop Media is a highly trusted Web Design company and is used by Governmental organisations and small, medium to large businesses / companies with strong ongoing relationships in both areas. The simple truth being that many of our competitors go bust within the first 24 months of trading, which can cause disastrous consequences to the customer. Some further questions and facts about Swoop Media.. A) How long have you been trading? (We have been established since 1998) B) Have you ever changed company names and if so how many times? (We have not) C) Can you provide at least 3 years worth of Profit and Loss Reports? (We can) D) Is my website hosted by you or by a 3rd party and if so who? (We host our own) E) Can I verify customer testimonials, as these can be highly misleading? (Please feel free to talk to our customers) F) Are you UK based and if so where? (We are based in the UK – In the heart of the capital London)
Swoop Media would be happy for you to check out the above independently.
Return to top What is a page? Generally what fits on the viewable area of a web browser (a computer monitor) in terms of width.
The length of your web pages is also important. It is best to try to keep pages under 3 page lengths long and if necessary split the page into 2 or more pages. In terms of content, a balance of animation, graphical elements, photographs and text is required in order to convey the right message to your customers and prospects and ensure that the website is easy to use and performs well. There are no hard and fast rules, but by providing us with a list (if possible) of websites that you like and believe are close to what you are trying to achieve, makes it a straight forward process for Swoop Media to understand your requirements in more detail. Alternatively, if there is nothing that you have come across yet that you like, or is close but not quite there, then our web designers have the experience to close this gap to your satisfaction. Return to top
How long will it take for my web site to be designed? The timescale of a website design project is generally dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.
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Will we need to have a meeting in connection with the website design? In the majority of cases a meeting isn't necessary and 90% of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only you and us can view the content. We then liaise with you regularly to discuss the web designs in order that the final result is exactly as you wish.
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Once my website design is completed - what after sales service do you offer? We fully support any website we design and are always available should you encounter any problems or require any enhancements. Furthermore we can also host your website with the provision of email, website statistics and domain name registration, thus keeping the whole solution under one roof and simplifying the entire process for you.
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Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish? You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on CD. This copy of your website is for your retention but please understand that we cannot be held responsible for your chosen hosting provider and all that this entails such as website uptime, email and website access.
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In what format should I supply words and photographs about my business for my new website? It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
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Will my website design be "Search Engine" friendly? All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
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I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this? You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines. Swoop Media ca do all the above so please contact us to make your vision a reality.
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I hear that there are hidden costs associated with web design services. Is this true? No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to unless you wish to change the specification before /during or after the design process and / or add other components not requested in the initial quotation. If so we will simply ensure that these questions are answered and where possible, to keep the costs down at all times. We never increase a cost without first asking for your written approval and as such there are never any hidden surprises - just great service at all times.
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Do I need a database on my website? This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.
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How do I update my website? There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Swoop Media to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present. We can provide a secure and easy to use online content management system where you can either update individual products/pages/services or particular sections of your website. E.g. company news / special promotions / testimonials etc, etc... Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish. Return to top
Am I tied into Swoop Media for any site maintenance or updates I wish to do once my website is designed? No - once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance. Return to top
Will everyone see my website the same? Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re-evaluation.
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Do you guarantee that my site will always be available? No web hosting service can guarantees 100% uptime. However we can say that our servers have had high uptime for many years.
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Do you use Flash animation? Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information. Return to top
Can I get e-mail with my website? Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com
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a) Can I see how many visitors I've had to my website? Yes we provide online secure website statistics software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
b) Do I need to install any software?
No is the simple answer.
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Can I have an e-commerce system? Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you wish your customers' payments to be "cleared on line" we can interface to organisations like WorldPay, PayPal, or whichever third party you wish to use (and we can support). Return to top
When can I update my content? If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any HTML. Skills, then we can update the website for you. Our charges are very reasonable.
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Is there any training provided with the Content Management System - CMS? The Content Management Systems are really very easy to use and do have explanatory notes included where necessary. On each new website we run through the administration screens with you but please understand that this is not full training but merely an introduction - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
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How much will a website cost me? The cost of a web site varies depending on the site and complexity. A web site with just a few pages would cost around £499. If you give us a call we will be pleased to discuss your requirements and give you a fixed quote.
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How can I accept credit cards on my site? There are various methods availably to you. We would need to talk to you to establish your requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own PDQ. Card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design accordingly.
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How many pages can I have on my site? As many as you like. From a search engines point a view - The more the better!
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I already have a website and I need it updating, can you help me? Yes, we would be happy to look at you existing website and give you a quote for updating it.
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Do you redesign existing websites? Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.
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Do you display any banners or pop-up ads on my website? Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
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What if I do not like the design? We will provide you with up to 2 designs and based on this a 3rd and final draft to meet with your approval. Our aim is to design for you a website specific to your requirements which you are completely happy with.
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Is my website search engine friendly? We always design websites to be search engine friendly.
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Once my website design is completed can you provide web hosting? Yes you can arrange to host your website on one of our fully owned high performance web / database servers.
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Now you have completed the website design - can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails? Yes - we can set up as many email boxes as you require and we also have an excellent Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.
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Can I have a professional email address? Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!
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I would now like to use Swoop Media - what do I do? Please contact us at www.Swoop Media.com and we will be delighted to discuss how best to proceed and make your vision a reality. Printing FAQ'sBelow are the frequently asked questions by Swoop Media customers with regard to our postcard, brochure, flyer, business card, poster, newsletter, and folder printing services and the answers for each. However, if you do not find the answers you need here, feel free to contact us and we will be happy to help!
What do you print?
How can I send you a Print Job?
What Printing Process is used at Swoop Media?
What kind of paper do you use?
How long does it take to have my products to be printed?
Can I make changes to my document before it being printed?
How do I order multiple items?
What is the difference between Matt and Gloss Paper Stock?
What payments options are available?
How long will it take to upload my files?
Can Swoop Media handle different printing options and products other than the standard products and choices that are listed?
How well will my job match what I see on my monitor?
Will I always receive exactly the quantity I order?
Let say, I order in bulk will I get a discount?
What do you print?
At Swoop Media we print EVERYTHING. Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Postcards, Tickets, Handbills, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Leaflets, Instruction Booklets, Monthly Newsletters and More! Name it, we have it. We will take care of all your printing needs. High quality service at an affordable rate!
How can I send you a Print Job?
Here at Swoop Media you can send you files on CD in the post or via emails or we can download from FTP sites. Please include your name, telephone, quantity and description of your order. If you have any additional questions or would prefer to order by phone, please call us on +44 (0) 800 781 2449
What Printing Process is used at Swoop Media?
After each order is placed, our Professional Graphic Arts department reviews it. We make any necessary adjustments needed for best professional results such as re-touching the graphic files to meet the best quality standards etc. All full colour printing is done using four ink colours; Cyan, Magenta, Yellow and Black, it is also known as CMYK. Most full colour commercially printed material is produced using CMYK. We use Litho & digital Printing, the most common type of printing process in the commercial print industry. We always use high quality paper and card, as you would expect from a leading printing company
What kind of paper do you use?
The kind of paper to be use in your print job depends on you. If you like your print job to be in a simple or elegant paper depending on your business needs, it is up to you.
How long does it take to have my products to be printed?
Your order is dispatch within 3 - 5 working days from receipt of order. This we believe is the fastest service offered anywhere in the UK or Ireland. Please check the turnaround for each product as times may vary.
Can I make changes to my document before it being printed?
Yes, you will have a digital proof that you must approve before we begin printing. If changes are needed you will receive another proof & so on, you will approve the related charges before we proceed at an extra cost.
How do I order multiple items?
You can order multiple items by placing a separate order for each piece you want to be printed. For instance, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different brochures.
What is the difference between Matt and Gloss Paper Stock?
Matt stock is a coated paper that has a basic finish. It is often use to make pages easier to read that are text intensive or that contain numerical charts. While, gloss stock is a coated paper with a shiny or highly reflective finish. It is most often used in 4-color printing to help full colour photographs; images and graphics appear more vivid, real and appealing.
What payments options are available?
We require upfront payment with all orders. We accept, credit/debit card, cheques and cash
How long will it take to upload my files?
Uploading of your files may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.
How can I reach someone for questions and instructions?
Please contact 0800 781 2449 or visit one of your local stores. Please check contact page for details.
Can Swoop Media handle different printing options and products other than the standard products and choices that are listed?
Absolutely, Swoop Media has been a full service printer with complete pre-press, printing and finishing or bindery capabilities. If you have a unique project, simply go to contact page to get the relevant details and either phone, fax or email, give us your specifications and we will get back to you with a quotation.
How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. Nevertheless, because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor.
Will I always receive exactly the quantity I order?
Most of the time, we deliver you slightly more than you ordered, free of charge. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
Let say, I order in bulk will I get a discount?
we will give you a great discount with unquestionably high quality.
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